At Shanti Jewellers, we value our customers and strive to provide a seamless shopping experience. This policy outlines the terms for refunds, cancellations, and exchanges when you shop with us.

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1. Order Cancellation Policy

• Before Dispatch:

  • Orders can be canceled within 24 hours of placement.
  • To cancel, contact our customer support at [Email] or call [Phone Number].
  • A full refund will be processed for prepaid orders.

• After Dispatch:

  • Once an order is shipped, it cannot be canceled.
  • If you no longer want the item, you may initiate a return as per our return policy.

• Custom/Personalized Orders:

  • Customized, engraved, or made-to-order jewelry cannot be canceled once processing begins.

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2. Return & Exchange Policy

We accept returns and exchanges under the following conditions:

Eligible Items for Return/Exchange:

✔ The product must be unused, unworn, and in its original condition.
✔ It should be returned within 7 days from the date of delivery.
✔ The item must have the original packaging, invoice, and authenticity certificate.

Non-Returnable & Non-Exchangeable Items:

❌ Customized or engraved jewelry.
❌ Earrings (for hygiene reasons).
❌ Items purchased during sales, promotions, or with discount coupons.
❌ Products damaged due to mishandling or improper use.

How to Initiate a Return/Exchange?

1. Contact Us:

   • Email us at [Email] or call [Phone Number] within 48 hours of delivery.
   • Provide your order number, product details, and the reason for return/exchange.

2. Verification & Approval:

   • Our team will review your request and guide you through the return process.
   • If approved, we will arrange a secure pickup or request you to ship the product to us.

3. Inspection & Processing:

   • Upon receiving the item, our quality control team will inspect it.
   • If approved, the exchange will be processed, or a refund will be initiated as per the refund policy.

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3. Refund Policy

• Refund Method:

  • Prepaid orders will be refunded to the original payment method (credit card, debit card, UPI, net banking, etc.).
  • Cash on Delivery (COD) orders will receive a store credit or bank transfer refund.

• Processing Time:

  • Refunds are processed within 7-10 business days after product verification.
  • If the refund does not reflect in your account within this period, please contact your bank.

• Deductions & Charges:

  • Shipping charges and COD fees are non-refundable.
  • If a product is returned without valid reasons, a restocking fee may apply.

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4. Damaged or Incorrect Product

• If you receive a damaged, defective, or incorrect item, inform us within 48 hours of delivery.
• We will arrange for a replacement or refund at no additional cost.
• You must provide unboxing videos/photos as proof of damage.