91.6 (22 KT): ₹7,51075 (18 KT): ₹6,145SILVER: ₹104

shantijewellers

Shipping Policy

1. Introduction

At Shanti Jewellers, we are committed to delivering your orders safely, securely, and on time. Our shipping policy outlines the details regarding shipping timelines, charges, and other important aspects of product delivery.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

2. Shipping Locations

We currently ship across India and to selected international destinations. If you are unsure whether we deliver to your location, please contact our customer support team before placing an order.

3. Processing & Delivery Time

3.1 Order Processing Time
  • All orders are processed within 1-3 business days after successful payment verification.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Custom or made-to-order jewelry may require additional time (typically 7-14 business days).
3.2 Estimated Delivery Time
  • Within India: 3-7 business days (depending on location).
  • International Shipping: 7-15 business days (varies by country and customs clearance).

Delivery timelines may be affected by weather conditions, public holidays, or unforeseen delays from courier partners.

4. Shipping Charges

4.1 Domestic Shipping (Within India)

  • Free shipping on orders above ₹5,000.
  • Orders below ₹5,000 may incur a standard shipping charge (calculated at checkout).
  • Express shipping (1-2 business days) is available at an additional cost.

4.2 International Shipping

  • Shipping charges vary based on destination and weight of the package.
  • International shipping costs will be calculated at checkout.
  • Customs duties, taxes, and import charges (if applicable) are to be paid by the customer.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email and SMS.
  • You can track your shipment on our website or through the courier partner’s tracking system.
  • If you do not receive tracking details within 3 business days, please contact our support team.

6. Packaging & Security

  • All jewelry items are carefully packed in tamper-proof packaging to prevent damage during transit.
  • Orders are insured until delivery to ensure protection against loss or theft.
  • If you receive a damaged or tampered package, please refuse delivery and contact us immediately.

7. Signature & Delivery Confirmation

  • For security reasons, all orders require a signature upon delivery.
  • If you are unavailable, the courier may attempt re-delivery or request pickup from a nearby location.
  • We are not responsible for delays due to incorrect address details provided by the customer.

8. Shipping Restrictions

  • We do not ship to PO Boxes or military addresses (APO/FPO).
  • Certain high-value items may be subject to additional verification before dispatch.
  • Due to import/export restrictions, we may be unable to ship certain products to specific countries.

9. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery timeframe, please contact us for assistance.
  • In the case of lost or missing shipments, we will initiate an investigation with the courier company and provide a resolution within 7-10 business days.

10. Returns & Exchanges

Please refer to our Return & Refund Policy for details on how to return or exchange a product.