Terms & Conditions
1. Introduction
Welcome to Shanti Jewellers! These Terms & Conditions govern your access to and use of our website ([Website URL]) and services. By using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.
2. Eligibility
- You must be at least 18 years old or have parental consent to make a purchase.
- You agree to provide accurate and up-to-date information when creating an account or placing an order.
3. Product Information & Pricing
- We make every effort to display product descriptions, images, and prices accurately. However, errors may occur, and we reserve the right to correct them without prior notice.
- Prices are subject to change without notice. The final amount payable is displayed at checkout.
- Product images may vary slightly from actual items due to lighting and screen differences.
4. Orders & Payment
- Order Confirmation: After placing an order, you will receive an email confirmation. If you do not receive it, please check your spam folder or contact us.
- Payment Methods: We accept payments via credit/debit cards, net banking, UPI, and digital wallets.
- Cancellation Policy: Orders can be canceled within 24 hours of placement. Once dispatched, orders cannot be canceled.
- Fraud Prevention: We reserve the right to refuse or cancel orders suspected of fraud or unauthorized transactions.
5. Shipping & Delivery
- We offer shipping across India and selected international locations.
- Estimated delivery timeframes are displayed at checkout, but delays may occur due to external factors.
- Refer to our Shipping Policy for detailed information.
6. Returns, Refunds & Exchanges
- If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
- Returns are accepted under specific conditions. Refer to our Return & Refund Policy for details.
- Customized or engraved jewelry is not eligible for returns or exchanges.
7. Warranty & Repairs
- We provide a warranty for manufacturing defects on select jewelry items.
- Repairs for accidental damage may be chargeable based on the extent of repair needed.
8. User Accounts & Security
- You are responsible for maintaining the confidentiality of your account credentials.
- We are not liable for unauthorized transactions conducted under your account.
9. Intellectual Property
- All website content, including logos, images, and product descriptions, is the property of Shanti Jewellers.
- Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
10. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
- We do not guarantee uninterrupted or error-free website access.
11. Governing Law & Dispute Resolution
- These Terms & Conditions are governed by the laws of India.
- Any disputes will be subject to the jurisdiction of [City/State Court].
12. Amendments to Terms & Conditions
- We may update these Terms & Conditions at any time without prior notice.
- Continued use of our website after changes means you accept the revised terms.